Cancellation Policy

1. Scope and Company Information

This Cancellation Policy applies to orders placed through the Modernvintagellc website for furniture, home furnishings, and related accessories.

The website is owned and operated by MODERN VINTAGE LLC.

Company Name: MODERN VINTAGE LLC

Address: 1150 NW 72ND AVE, MIAMI, FL 33126, USA

EIN: 88-4241789

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers who wish to cancel an order should contact us by email as soon as possible. We aim to respond to customer inquiries within 24 hours during regular business hours.

2. Cancellation Eligibility

An order may be cancelled directly when both of the following conditions apply:

  • The cancellation request is submitted within 24 hours after the order is placed.

  • The order has not yet been shipped.

Cancellation requests should be submitted as soon as possible because orders may enter processing or shipping preparation before the 24-hour period expires.

Once an order has been shipped, it can no longer be cancelled through the cancellation process. In this situation, the customer should receive the order and follow the applicable Return Policy if they wish to return the product.

3. How to Request an Order Cancellation

To request a cancellation, customers should contact us by email at info@modernvintagellc.com.

For faster processing, the cancellation request should include:

  • Customer name used when placing the order.

  • Order number.

  • Email address associated with the order.

  • Date the order was placed.

  • A clear statement that the customer wishes to cancel the order.

The customer should send the cancellation request from the email address associated with the order whenever possible. This information helps us identify the order and verify the request.

Customers should not assume that an order has been cancelled simply because a cancellation request has been submitted. The cancellation is subject to confirmation by our customer service team.

4. Cancellation Processing

After receiving a cancellation request, we will review the order status and determine whether the order is still eligible for cancellation.

If the order is within the applicable 24-hour cancellation period and has not been shipped, we will process the cancellation request.

If the order has already entered shipment processing or has been shipped, we will inform the customer that the order cannot be cancelled under this policy and that the customer may use the applicable return process after receiving the order.

When a cancellation is successfully processed, we will send a confirmation to the customer by email. Customers should retain the cancellation confirmation for their records.

5. Refunds for Cancelled Orders

When an eligible order is successfully cancelled before shipment, the applicable refund will be processed to the original payment method used for the order.

The refund amount will correspond to the amount eligible for cancellation based on the order and payment information. The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

If an order cannot be cancelled because it has already been shipped, the customer should receive the order first and then follow the Return Policy applicable to the purchase.

6. Orders That Have Already Been Shipped

Orders that have already been shipped are outside the direct cancellation period described in this policy.

Customers should not request a cancellation as a substitute for the return process after shipment. Once the order has been shipped and delivered, customers who wish to return the product should review the applicable Return Policy for information about eligibility, return procedures, shipping arrangements, and refunds.

If a customer has questions about an order that has already shipped, they may contact info@modernvintagellc.com for assistance with the order status and applicable next steps.

7. Contact Us

For cancellation requests or questions concerning an order, please contact:

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please email us as soon as possible if you want to cancel an order. We aim to respond to inquiries within 24 hours during regular business hours. When contacting us, please provide your order number and the email address used for the purchase so that we can review the request efficiently.