Exchange Policy

1. Exchange Policy Overview

Modernvintagellc accepts exchange requests within 14 days from the date the customer receives the order.

Customers may request an exchange without providing a specific reason within this 14-day period, provided that the product meets the exchange conditions described in this policy.

The product submitted for exchange must be new, unused, undamaged, and in resalable condition. All original packaging, accessories, parts, manuals, tags, and other materials supplied with the product should be included where applicable.

2. Exchange Eligibility

To qualify for an exchange, the following conditions apply:

  • The exchange request must be submitted within 14 days of receiving the product.

  • The product must be new and unused.

  • The product must not have been assembled, installed, modified, or altered, where applicable.

  • The product must not show signs of use, damage, stains, or other changes that affect its original condition.

  • Original packaging should be retained and returned where applicable.

  • All accessories, parts, instructions, tags, and other materials supplied with the product should be included.

  • The product must be returned to the exchange address provided by Modernvintagellc.

For furniture and home products that require assembly, customers should inspect the product before assembly whenever possible. Once a product has been assembled or used, its eligibility for an exchange may be affected.

3. Exchange Request Process

Customers who wish to exchange a product should contact us by email at info@modernvintagellc.com within 14 days of receiving the order.

The exchange request should include:

  • Order number

  • Customer name

  • Email address used for the order

  • Product name

  • Description of the requested replacement product

  • Photos of the product and packaging when requested by customer service

After receiving the request, our customer service team will review the order information and confirm the applicable exchange instructions.

Customers should not send the product to an address obtained from a previous order or another source unless that address has been confirmed by Modernvintagellc for the specific exchange.

4. Exchange Shipping Costs

For eligible exchanges covered by this policy, Modernvintagellc will bear the applicable shipping costs associated with the exchange.

After the exchange request has been approved, we will provide the customer with the applicable return instructions and, where required, a prepaid return shipping label or other return arrangement.

Customers should follow the return instructions provided by our customer service team and use the designated shipping method.

If a customer independently selects a different shipping method without prior approval, reimbursement of additional shipping costs may not be available.

5. Exchange Address

Eligible exchange products should be returned to the following address unless a different return address is provided by Modernvintagellc in the exchange instructions:

1150 NW 72ND AVE MIAMI, FL 33126 USA

Customers should wait for confirmation from our customer service team before sending an exchange product.

If a different fulfillment or return location is designated for a particular order, the address provided in the exchange instructions will apply.

6. Exchange Processing Time

After the returned product is received, Modernvintagellc will review the returned item and verify that it meets the conditions of this Exchange Policy.

Eligible exchange requests will be processed within 2 business days after the returned product is received and the applicable exchange conditions have been confirmed.

If additional information is required, customer service may contact the customer before completing the exchange.

7. Replacement Product Shipment

After an exchange has been approved and processed, the replacement product will be prepared for shipment.

The replacement product will be shipped within 2 business days after the exchange has been processed.

The actual delivery time depends on the applicable shipping method, destination, carrier operations, and other transportation conditions. Shipping and delivery information is provided in the website's Shipping Policy.

8. Replacement Product Availability

Replacement products are subject to availability at the time the exchange is processed.

If the requested replacement product is unavailable, Modernvintagellc will contact the customer to discuss the available options.

Where a replacement with a different product, model, size, color, or other variation results in a price difference, the applicable difference will be communicated to the customer before the exchange is completed.

9. Exchanges for Damaged or Incorrect Products

If a product arrives damaged, defective, or different from the product ordered, customers should contact us as soon as reasonably possible after delivery.

Please email info@modernvintagellc.com with the order number and relevant photos or other information that can help us review the issue.

After reviewing the information, Modernvintagellc will provide instructions for the applicable exchange or other resolution in accordance with the circumstances of the order and applicable policies.

10. Contact Information

For exchange requests or questions concerning this policy, please contact:

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will respond to your inquiry within 24 hours during our stated business hours.