Refund policy

1. Return Policy Overview

Modernvintagellc accepts return requests within 14 days from the date the customer receives the product.

If a customer is not satisfied with a purchased product, the customer may request a return within this 14-day period without providing a specific reason, provided that the product meets the return conditions described in this policy.

The returned product must be new, unused, undamaged, and in a condition that does not affect its ability to be resold. Customers should keep the original packaging and all product components until they have decided whether to keep the product.

2. Return Eligibility

A product is eligible for return when all of the following conditions are met:

  • The return request is submitted within 14 days after the customer receives the product.

  • The product has not been used.

  • The product has not been assembled, installed, modified, repaired, or altered, where applicable.

  • The product does not have stains, scratches, damage, odors, or other signs of use.

  • The product remains in a condition suitable for resale.

  • Original packaging is retained and returned where applicable.

  • All original parts, accessories, instructions, tags, and other materials supplied with the product are included where applicable.

  • The product is returned according to the instructions provided by Modernvintagellc.

For furniture and other products requiring assembly, customers should inspect the product before assembly whenever reasonably possible. Once a product has been assembled or used, its return eligibility may be affected because the original condition may no longer be maintained.

3. Return Request Process

Customers who wish to return a product should contact info@modernvintagellc.com within 14 days of receiving the order.

To help us process the request, the customer should provide:

  • Order number

  • Customer name

  • Email address used when placing the order

  • Product name or product number

  • Date the order was received

  • Photos of the product and packaging if requested by customer service

After receiving the return request, Modernvintagellc will review the order information and confirm whether the request falls within the applicable 14-day return period.

Once the return request is approved, our customer service team will provide the customer with return instructions, including the applicable return shipping method and any required shipping label.

Customers should not send a product back before receiving return instructions from Modernvintagellc.

4. Preparing the Product for Return

Before shipping the product back, customers should:

  • Remove any personal items or materials from the product.

  • Ensure that the product is clean and remains in its original unused condition.

  • Include all applicable parts, accessories, manuals, tags, and other materials supplied with the product.

  • Use the original packaging where available.

  • Securely package the product to help prevent damage during transportation.

  • Follow any packaging or shipping instructions provided by Modernvintagellc.

The condition of the product and packaging may be reviewed after the returned item is received.

If the product is returned in a condition that does not meet the requirements of this policy, the return may not qualify for a refund.

5. Return Shipping Costs

For eligible returns covered by this policy, Modernvintagellc will bear the applicable return shipping costs.

After a return request has been approved, we will provide the customer with the applicable return shipping instructions and, where required, a prepaid return shipping label or other return arrangement.

Customers should use the shipping method specified by Modernvintagellc.

If a customer independently chooses a different shipping method without prior approval, additional shipping expenses may not be reimbursed.

6. Return Address

Eligible returns should be sent to:

1150 NW 72ND AVE MIAMI, FL 33126 USA

Customers should not ship a return to this address until the return has been confirmed by Modernvintagellc and the applicable return instructions have been provided.

If Modernvintagellc provides a different return address or return label for a particular order, the address specified in the return instructions will apply.

7. Return Inspection

Once the returned product is received, Modernvintagellc will inspect the product to determine whether it meets the conditions described in this Return Policy.

The review may include checking:

  • Whether the product is unused.

  • Whether the product remains in its original condition.

  • Whether there are signs of use, assembly, installation, modification, or damage.

  • Whether the applicable parts and accessories are included.

  • Whether the product and packaging are in a condition that allows the product to be returned to saleable inventory.

A refund will be processed once the returned product has been received and verified as meeting the applicable return conditions.

8. Refund Processing

Once Modernvintagellc receives the returned product and verifies that it meets the conditions of this Return Policy, the store will issue the refund within 2 business days.

The refund amount includes the product price (including shipping costs and taxes paid).

The refund will be issued to the original payment method used for the purchase

After the refund has been initiated by Modernvintagellc, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, or payment provider.

9. Returns for Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from the product ordered, customers should contact Modernvintagellc as soon as reasonably possible after delivery.

Please email info@modernvintagellc.com and provide the order number together with photographs or other information that may help us review the issue.

After reviewing the information, Modernvintagellc will provide the applicable return, replacement, or other resolution instructions based on the circumstances of the order and applicable policies.

For these situations, customers should wait for instructions before returning the product.

10. Items That Do Not Meet the Return Conditions

A return may not qualify for a refund if the product has been used, assembled, installed, modified, damaged, altered, or otherwise changed from its original condition in a manner that affects its ability to be resold.

A return may also be affected if required parts, accessories, packaging, instructions, or other supplied materials are missing.

If a returned product does not meet the applicable return conditions, Modernvintagellc will contact the customer regarding the return status and available options.

11. Return Communication

All return requests should be submitted by email so that the order and return information can be reviewed and documented.

Customers should retain the return shipping information and tracking details until the return has been received and the refund has been processed.

For questions concerning an existing return, customers should reference the original order number when contacting customer service.

12. Contact Information

For return requests or questions about this Return Policy, please contact:

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will respond to your inquiry within 24 hours during our stated business hours.