Shipping policy

1. Shipping Overview

Modernvintagellc is an online store owned and operated by MODERN VINTAGE LLC. We provide shipping services for furniture, home furnishings, and related accessories purchased through our website.

This Shipping Policy explains our shipping charges, order processing times, delivery time estimates, carriers, delivery coverage, and procedures for shipping delays.

We currently ship orders to customers throughout the United States.

2. Shipping Rates

Shipping charges are calculated based on the order total as follows:

  • Orders of $95 or more: Free shipping.

  • Orders below $95: A flat shipping charge of $9 applies.

The applicable shipping charge, if any, will be displayed during checkout before the customer completes the order.

Shipping charges are stated in United States Dollars (USD).

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Order processing includes reviewing the order information, confirming payment, preparing the products for shipment, and arranging the shipment with the applicable carrier.

Business days are Monday through Friday and do not include weekends or applicable U.S. holidays.

Processing time may vary for certain products or orders when additional order information is required. If an issue affecting order processing requires customer action, we may contact the customer using the contact information provided with the order.

4. Shipping and Transit Time

After an order has been processed and handed over to the carrier, the estimated transit time is 4–7 business days.

The estimated delivery period consists of:

  • Order processing: 1–3 business days

  • Transit time: 4–7 business days

Transit times are estimates and may vary depending on the destination, carrier operations, weather, holidays, service conditions, and other transportation circumstances.

5. Shipping Carriers

Modernvintagellc may use the following carriers for order delivery:

  • UPS

  • FedEx

  • USPS

The carrier used for an individual order may depend on the product, destination, package characteristics, and shipping arrangements.

When tracking information is available, it may be provided to the customer through the email address associated with the order.

6. Delivery Coverage

Modernvintagellc ships orders throughout the United States.

Customers are responsible for providing a complete and accurate shipping address during checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

An incomplete or incorrect shipping address may result in delivery delays, additional carrier handling, or the package being returned to the sender.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@modernvintagellc.com.

7. Tracking Information

When tracking information is available, Modernvintagellc may send the tracking information to the email address provided with the order.

Customers can use the tracking information provided by the applicable carrier to monitor shipment progress and estimated delivery status.

Tracking information may take some time to become active after a package has been handed over to the carrier.

Once a package has been transferred to the carrier, delivery updates are generally provided through the carrier's tracking system.

8. Shipping Delays

The stated transit time of 4–7 business days is an estimated timeframe and is not a guaranteed delivery date.

Delivery may take longer than estimated due to circumstances such as:

  • Severe weather

  • Natural events

  • Carrier service disruptions

  • Increased shipping volume

  • U.S. holidays

  • Address verification issues

  • Incorrect or incomplete shipping information

  • Transportation or routing issues

  • Package processing delays

  • Other circumstances outside the direct control of Modernvintagellc

If a shipment appears to be delayed, customers should first review the available tracking information.

If the tracking information has not been updated for an extended period or indicates a delivery issue, customers may contact us at info@modernvintagellc.com with their order number and tracking information. We will review the available shipment information and provide assistance based on the circumstances.

9. Delivery Issues

If a package is marked as delivered but cannot be located, customers should check the delivery area, mailbox, entrance, household members, building management, or other locations where the carrier may have left the package.

Customers may also contact the applicable carrier using the tracking information.

If the package remains unavailable, please contact Modernvintagellc so that we can review the order and available delivery information.

If a package arrives visibly damaged, customers should document the condition of the package and product, including photographs where appropriate, and contact us at info@modernvintagellc.com.

10. Product Delivery and Inspection

Customers should inspect delivered products after receipt and before assembly or use whenever reasonably possible.

For furniture and products requiring assembly, customers should review the product and its components before beginning assembly.

If a product appears damaged, incorrect, or incomplete, customers should contact Modernvintagellc before assembling or using the product whenever possible.

Additional information about returns and exchanges is provided in our Return Policy and Exchange Policy.

11. Changes to Shipping Information

Customers should contact us as soon as possible if they need to correct shipping information after an order has been placed.

Once an order has entered processing or has been transferred to a carrier, changes to the delivery address may not always be possible.

If an address change results in additional carrier charges or other costs, the applicable circumstances will be communicated to the customer before any additional charge is applied, where applicable.

12. Contact Information

For questions about shipping, order processing, tracking, or delivery, please contact:

MODERN VINTAGE LLC

Address: 1150 NW 72ND AVE, MIAMI, FL 33126, USA

EIN: 88-4241789

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will respond to your inquiry within 24 hours during our stated business hours.