Modern wooden storage cabinet with geometric design in mint green 40 x 20 x 90cm

1. Scope and Company Information

This Cancellation Policy applies to orders placed through the Modernvintagellc website for furniture, home furnishings, and related accessories.

The website is owned and operated by MODERN VINTAGE LLC.

Company Name: MODERN VINTAGE LLC

Address: 1150 NW 72ND AVE, MIAMI, FL 33126, USA

EIN: 88-4241789

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers who wish to cancel an order should contact us by email as soon as possible. We aim to respond to customer inquiries within 24 hours during regular business hours.

2. Cancellation Eligibility

An order may be cancelled directly when both of the following conditions apply:

• The cancellation request is submitted within 24 hours after the order is placed.

• The order has not yet been shipped.

Cancellation requests should be submitted as soon as possible because orders may enter processing or shipping preparation before the 24-hour period expires.

Once an order has been shipped, it can no longer be cancelled through the cancellation process. In this situation, the customer should receive the order and follow the applicable Return Policy if they wish to return the product.

3. How to Request an Order Cancellation

To request a cancellation, customers should contact us by email at info@modernvintagellc.com.

For faster processing, the cancellation request should include:

• Customer name used when placing the order.

• Order number.

• Email address associated with the order.

• Date the order was placed.

• A clear statement that the customer wishes to cancel the order.

The customer should send the cancellation request from the email address associated with the order whenever possible. This information helps us identify the order and verify the request.

Customers should not assume that an order has been cancelled simply because a cancellation request has been submitted. The cancellation is subject to confirmation by our customer service team.

4. Cancellation Processing

After receiving a cancellation request, we will review the order status and determine whether the order is still eligible for cancellation.

If the order is within the applicable 24-hour cancellation period and has not been shipped, we will process the cancellation request.

If the order has already entered shipment processing or has been shipped, we will inform the customer that the order cannot be cancelled under this policy and that the customer may use the applicable return process after receiving the order.

When a cancellation is successfully processed, we will send a confirmation to the customer by email. Customers should retain the cancellation confirmation for their records.

5. Refunds for Cancelled Orders

When an eligible order is successfully cancelled before shipment, the applicable refund will be processed to the original payment method used for the order.

The refund amount will correspond to the amount eligible for cancellation based on the order and payment information. The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

If an order cannot be cancelled because it has already been shipped, the customer should receive the order first and then follow the Return Policy applicable to the purchase.

6. Orders That Have Already Been Shipped

Orders that have already been shipped are outside the direct cancellation period described in this policy.

Customers should not request a cancellation as a substitute for the return process after shipment. Once the order has been shipped and delivered, customers who wish to return the product should review the applicable Return Policy for information about eligibility, return procedures, shipping arrangements, and refunds.

If a customer has questions about an order that has already shipped, they may contact info@modernvintagellc.com for assistance with the order status and applicable next steps.

7. Contact Us

For cancellation requests or questions concerning an order, please contact:

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please email us as soon as possible if you want to cancel an order. We aim to respond to inquiries within 24 hours during regular business hours. When contacting us, please provide your order number and the email address used for the purchase so that we can review the request efficiently.

1. Exchange Policy Overview

Modernvintagellc accepts exchange requests within 14 days from the date the customer receives the order.

Customers may request an exchange without providing a specific reason within this 14-day period, provided that the product meets the exchange conditions described in this policy.

The product submitted for exchange must be new, unused, undamaged, and in resalable condition. All original packaging, accessories, parts, manuals, tags, and other materials supplied with the product should be included where applicable.

2. Exchange Eligibility

To qualify for an exchange, the following conditions apply:

• The exchange request must be submitted within 14 days of receiving the product.

• The product must be new and unused.

• The product must not have been assembled, installed, modified, or altered, where applicable.

• The product must not show signs of use, damage, stains, or other changes that affect its original condition.

• Original packaging should be retained and returned where applicable.

• All accessories, parts, instructions, tags, and other materials supplied with the product should be included.

• The product must be returned to the exchange address provided by Modernvintagellc.

For furniture and home products that require assembly, customers should inspect the product before assembly whenever possible. Once a product has been assembled or used, its eligibility for an exchange may be affected.

3. Exchange Request Process

Customers who wish to exchange a product should contact us by email at info@modernvintagellc.com within 14 days of receiving the order.

The exchange request should include:

• Order number

• Customer name

• Email address used for the order

• Product name

• Description of the requested replacement product

• Photos of the product and packaging when requested by customer service

After receiving the request, our customer service team will review the order information and confirm the applicable exchange instructions.

Customers should not send the product to an address obtained from a previous order or another source unless that address has been confirmed by Modernvintagellc for the specific exchange.

4. Exchange Shipping Costs

For eligible exchanges covered by this policy, Modernvintagellc will bear the applicable shipping costs associated with the exchange.

After the exchange request has been approved, we will provide the customer with the applicable return instructions and, where required, a prepaid return shipping label or other return arrangement.

Customers should follow the return instructions provided by our customer service team and use the designated shipping method.

If a customer independently selects a different shipping method without prior approval, reimbursement of additional shipping costs may not be available.

5. Exchange Address

Eligible exchange products should be returned to the following address unless a different return address is provided by Modernvintagellc in the exchange instructions:

1150 NW 72ND AVE MIAMI, FL 33126 USA

Customers should wait for confirmation from our customer service team before sending an exchange product.

If a different fulfillment or return location is designated for a particular order, the address provided in the exchange instructions will apply.

6. Exchange Processing Time

After the returned product is received, Modernvintagellc will review the returned item and verify that it meets the conditions of this Exchange Policy.

Eligible exchange requests will be processed within 2 business days after the returned product is received and the applicable exchange conditions have been confirmed.

If additional information is required, customer service may contact the customer before completing the exchange.

7. Replacement Product Shipment

After an exchange has been approved and processed, the replacement product will be prepared for shipment.

The replacement product will be shipped within 2 business days after the exchange has been processed.

The actual delivery time depends on the applicable shipping method, destination, carrier operations, and other transportation conditions. Shipping and delivery information is provided in the website's Shipping Policy.

8. Replacement Product Availability

Replacement products are subject to availability at the time the exchange is processed.

If the requested replacement product is unavailable, Modernvintagellc will contact the customer to discuss the available options.

Where a replacement with a different product, model, size, color, or other variation results in a price difference, the applicable difference will be communicated to the customer before the exchange is completed.

9. Exchanges for Damaged or Incorrect Products

If a product arrives damaged, defective, or different from the product ordered, customers should contact us as soon as reasonably possible after delivery.

Please email info@modernvintagellc.com with the order number and relevant photos or other information that can help us review the issue.

After reviewing the information, Modernvintagellc will provide instructions for the applicable exchange or other resolution in accordance with the circumstances of the order and applicable policies.

10. Contact Information

For exchange requests or questions concerning this policy, please contact:

Phone: +1 (813) 531-2588

Email: info@modernvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will respond to your inquiry within 24 hours during our stated business hours.